Refund policy
Last updated: 10 September 2026
30-day money-back guarantee
If you're not satisfied with your Brocanttia membership — monthly or lifetime — you can request a full refund within 30 days of your order date. No questions asked.
How to request a refund
To request a refund, reply to the payment receipt email you received after your purchase, or contact us using the details on that receipt, quoting the email address on your Brocanttia account. We confirm every request in writing and the money goes back to the card you paid with, normally within five to ten working days. You can also cancel a monthly membership yourself at any time from your account page; see our terms.
Cancelling a monthly membership
You can cancel a monthly membership at any time from your account page. Your access continues until the end of the month you already paid for — cancelling stops future payments and is separate from requesting a refund.
What happens after a refund
Once a refund is processed, your membership access ends. Your account and saved markets remain, and the free markets stay available to you.